& Unlimited UK Calls.
Fast. Reliable. Unlimited.
Incredible savings and totally unlimited business-grade power.
Broadband & Unlimited Calls.
Infinite Internet. Unlimited Calls.
per month for 12 months
call free on
0800 652 2545
per month for 12 months
- Unlimited UK calls - landline & mobile
- Infinite Internet - Unlimited usage
- Minimum speed guarantee
- Free plug & play router
- 12 month contract
- 5 star customer service
- Direct Debit only offer
We will never compromise on quality or service
Switching to Onebill from another broadband provider is easy. Just choose the package that best suits your business requirements, give us a call on 0800 652 2545 to place your order – and you're done. We'll ask you to provide us with a few key bits of information, like your existing phone number and contact details, and then we'll start getting you up and running with your new Onebill broadband.
We install new lines every day, so this won't be any trouble. All we need is your address and prepayment for the engineer's appointment. Once we've received that, we'll arrange a time that's convenient for you for the engineer to visit your premises and install your new line.
Sometimes, we find a connection into your premises that's no longer used. In these cases, we'll simply restart the line for you. Restarting an existing line is quick and convenient – and, best of all, free.
Switching to Onebill is easy. In fact, you don't even have to do anything. Just sit back, relax, and let us do all the hard work for you.
When you decide to switch to us, we'll contact your current provider to let them know you're transferring your services. Once we've done that, we'll get in touch with you to let you know the date of your switch.
We aim to make switching to Onebill as smooth as possible so that there's minimal disruption to your business. Your pre-programmed Onebill router will arrive before your switch date, and if you've taken a phone package and either haven't moved premises or are on the same exchange you'll also be able to keep your existing number.
We'll let you know when the switch has finished, then all you'll need to do is plug in your router and off you go.
If you currently have broadband or fibre, you'll need an active service to switch to Onebill – so don't cancel your current broadband service. If you do, your switchover to Onebill will be delayed.
Once you've switched to us, you should check that your old provider has cancelled your service with them to stop any unnecessary payments being taken.
In order to get business broadband services from Onebill, you'll need:
- An operating Onebill landline
- A compatible router (we'll supply you with this when you join Onebill)
- A microfilter for each active phone socket
You can, but we don't recommend it. The Onebill Super Router is the very latest in broadband technology and delivers faster Wi-Fi speeds than standard routers, so it's always best to upgrade. We'll supply you with a pre-configured Onebill router when you sign up for free – all you have to pay for is postage and packaging.
You can connect multiple computers to your Onebill router, but please bear in mind that the speed of your broadband will be affected if lots of devices are connected at once.
Most exchanges are now available with low-cost next generation networks, so you should be able to get any of our broadband packages in your area. To check, give us a call on 0800 652 2545.
Price Promise terms: Proof of an equivalently priced business offer needs to be provided in writing and must be dated within 30 days of the claim in question. It also excludes any limited promotional tariffs within your current contract, and the customer has to be in a position to move from an existing contract or the offer is void. Also, please note that although we’ll happily match a standard product price, we don’t cover extras like delivery charges. This deal cannot be used in conjunction with any other Onebill offer, and excludes existing customers.
Any promotional savings calculations are based on the promotional term stipulated and Onebill Telecom's current promotions and connection fees (where applicable). Prices against nearest comparable product as per provider websites, excluding competitor promotions are correct at 19/04/2021.
Phone: This comparison is against BT’s standard phone line and daytime rates, and BT phone line unlimited UK call package prices.
Phone & Broadband: This comparison is against BT’s unlimited broadband and line rental with unlimited UK call package, where relevant.
Phone & Fibre: This comparison is against BT's Superfast Fibre Essential & Digital Phone Line with unlimited UK call package, where relevant.
Any mention of inclusive mobile calls only applies to T-Mobile, Virgin, Orange, Vodafone, EE, O2 and Three.
Free wireless router: the £9.99 charge covers a tracked delivery, configuration and packing.
The actual speed is dependent on the quality of your line, the distance between your connection and the exchange, and the extent to which your local exchange is able to provide this particular speed.
Lines using fibre optic connections are excluded from this comparison.
Any call charge savings have been calculated against BT Business Local and National ppm rate that are not covered within a call package.
Connection fees could apply.
We are able to provide low broadband prices for most exchanges, but this depends on the type of broadband connection obtainable at your particular exchange and the compatibility of your telephone line. Therefore a £3 supplement may be applied in certain scenarios.
Prices shown exclude VAT. Call prices are charged per minute. All offers available to new customers only. Full Onebill terms & conditions apply. Errors and omissions exempt. Manual billing charge of £7.95 per month for non-Direct Debit payments.
Standard pricing for current packages (RRP)
- Line rental and unlimited calls: £24.95/month
- Unlimited broadband, unlimited calls and line rental: £32.95/month
- Unlimited fibre, unlimited calls and line rental: £37.95/month
Our Business Phone services
We offer two separate Business Phone line packages. Both are tailored to your needs, and are priced accordingly. Our phone service includes, but is not limited to, the following:
- Installation or takeover and line rental for one or more fixed telephone lines
- A call price package of your choice that enables you to make discounted telephone calls in specified areas
- One phone number for each fixed telephone line that you rent from Onebill
- Any other fixed line phone services that we agree to provide you with
Our Business Broadband services
In order to deliver our Business Broadband service, we provide fixed-line, high-speed access to the internet in the UK, as well as a variety of extras like computer security or backup services, all of which are outlined in your confirmation letter.
Onebill Business Broadband offers speeds of up to and including 17Mbps. The actual speed you get could vary, depending on a variety of factors, including:
- The distance between you and your nearest exchange. In short, the longer your line is, the slower your speed will be
- Damage to your phone line, or poor connections between cables
We’ll always provide the absolute fastest speed possible, so if 17Mbps isn’t possible, we’ll provide the closest speed possible to that figure.
Fibre Broadband speeds
Onebill Fibre Broadband offers speeds of up to and including 38Mbps – rising to a possible 76Mbps if you choose our fastest Business Fibre package. As with our standard Business Broadband and Business Phone line deal, Onebill Fibre is offered in two packages that are tailored according to your needs and budget.
Our Fibre products all offer the same superfast broadband speeds, but the speed you ultimately get could vary from the one advertised here. As with ordinary broadband, the speed you receive with Fibre Broadband is determined by things like:
- The distance between you and the green cabinet. Fibre optic cables run between your telephone exchange and the green cabinet (you’ll see these on most streets). Your premises is connected to the green cabinet by an ordinary copper phone line, and the longer this line is, the slower your speeds will be
- The condition your telephone line is in. If it's damaged, worn, or there are broken connections between cables then you will not receive the maximum speeds possible
When do our services start?
Upon signing up to Onebill Business Broadband, Phone or Fibre, you'll get a welcome pack in the post which contains your contract and activation date – which is the date your service will begin. Activation can begin at any time on that date, right up until midnight.
If you're switching to Onebill from a different broadband or phone company, we can usually sort this remotely and you won’t need to install a new line. Phone line transfers normally take about ten working days, but the time needed to transfer numbers from other networks can vary – it can take much longer, or in rare cases, may not be possible at all. In these cases, we will, with your agreement, provide a new number (or numbers).
If you need a new line, we will book an engineer to visit your business and they’ll install a line for you. There is always an additional fee for this service.
Using our Business Broadband services
To use our Broadband services, you'll need a phone line that sits within the BT Openreach network. When you decide to move services to Onebill from a different supplier, we’ll notify your existing provider to explain that we are now providing your services. However, you have to let your current broadband or phone provider know that you want to cancel in the first place.
If you've bought Onebill Secure – a computer security service – from us, you need to make sure you uninstall any other computer security software on your relevant devices first.
You'll receive your free Onebill wireless router when you officially sign up for business broadband. This router is pre-configured and ready to go. Routers bought directly from Onebill include full technical support when needed within the warranty coverage period. Onebill is not responsible and will not cover routers or any other products used in conjunction with Onebill Broadband but bought from a different source.
If you choose a broadband plan that includes a limited broadband data allowance, this allowance will expire at the end of every calendar month and any data you don’t use won’t be carried over into the next month. We'll let you know when you reach 80% of your broadband usage, and once again when you reach 100%. If you exceed this allowance we reserve the right to charge you more for the subsequent use.
Onebill care levels and associated costs
In addition to Broadband and phone packages, we also provide additional care packages to give you the option of resolving faults and problems extra quickly and conveniently.
These four packages of care are as follows:
- Level 1: Free – fault fixed in three working days
- Level 2: £1.20 per month for each line – fault fixed in 48 hours
- Level 3: £3.95 per month for each line – fault fixed in 24 hours
- Level 4: £5.49 per month for each line – fault fixed in 6 hours
If your business relies heavily on phone and/or internet access to function, these care packages are highly recommended. For a small monthly fee, you’ll get some extra assurance that you can get your business back to speed as quickly as possible.
We want to make sure that you never pay too much for your Business Phone and Broadband. How can we achieve that? By making a promise to you.
If you find a better deal with another provider, we'll match or beat it. So if you've come across a cheaper offer for Business Phone, Business Broadband or both, let us know and we'll give you an even better option.
Please refer to our terms in the 'Important Information' section above.
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Save up to £281 vs BT.
First class service , it was nice to speak to someone friendly and helpful, not like some of the others... - John Atkins
Thanks for the continued support and seamless service for our business - please keep up the great work! - Anthony Lam
Absolutely brilliant customer support when we lost our broadband/wifi connection. Extremely helpful. - Sue Freeman
Very efficient transfer from BT and excellent customer service and aftercare. Also, very competitive rates. - Clare