Question 1

Can I Move My Cloud Voice Handset?

Ervina Sokoli · Accepted Answer

It is possible to move Cloud Voice handsets to allow remote working. A Cloud Voice service ideally requires a minimum speed of 8 Mbps. A large number of connected devices can affect the speed of your connection so your service could be impacted.nnWe recommend you avoid using the Cloud Voice service for any emergency calls whilst you are relocated. That's because any calls made from the handset to the emergency services will be directed to your registered business address should the call be cut off. If the relocation is to last longer than a few weeks, we may need to contact you to update the emergency services database, as this is a legal requirement of Onebill.nnAnother option is to simply apply a temporary divert to your number. We can add this to any UK based landline or mobile number quickly and easily – so let us know if that would be preferable.nnIf you need any assistance with connecting the handsets at the temporary location please call the team on 0344 880 7777.

Question 2

Can I Move My Cloud Voice Handset?

Ervina Sokoli · Accepted Answer

It is possible to move Cloud Voice handsets to allow remote working. A Cloud Voice service ideally requires a minimum speed of 8 Mbps. A large number of connected devices can affect the speed of your connection so your service could be impacted.nnWe recommend you avoid using the Cloud Voice service for any emergency calls whilst you are relocated. That's because any calls made from the handset to the emergency services will be directed to your registered business address should the call be cut off. If the relocation is to last longer than a few weeks, we may need to contact you to update the emergency services database, as this is a legal requirement of Onebill.nnAnother option is to simply apply a temporary divert to your number. We can add this to any UK based landline or mobile number quickly and easily – so let us know if that would be preferable.nnIf you need any assistance with connecting the handsets at the temporary location please call the team on 0344 880 7777.