Question 1

Noise on your line / No Dial Tone

Ervina Sokoli · Accepted Answer

If there is no dial tone or noise on your line, please try the following steps;n1. Check your setupnCheck your cables and make sure everything is connected properly. Your phone cable should be either plugged directly into your master socket, or plugged into the phone port on a microfilter. n2. Check no phones are off the hooknMake sure none of your phones are off the hook. If you use a cordless phone, press the end call button.n3. Try using a different phonenTry using a different phone that you know works, preferably one that isn’t cordless. If the other phone works on your line, you know there’s a problem with your original handset.n4. Check for faulty devicesnIf you’ve recently added or changed any devices (like other phones, a router or a TV set-top box), unplug everything. Now test the phone again. If it works, try adding each device back in, one at a time. Test your phone each time you add something back in. This will tell you which device (if any) is causing the problem. If you find something is faulty, you may need to replace it.n5. Try the test socketnYour test socket is located inside your master socket and is the point where the internal wiring connects to the phone line outside. By plugging into your test socket, you bypass all the internal wiring, this makes it the ideal point to test your internal wiring for faults. If your master socket has a removable faceplate then it contains a test socket. You can tell if the faceplate is removable if it has a split in the middle with a screw in each side.nnIf you’re still experiencing issues after following our guides, we may need to do some line tests and send an engineer to help you.nPlease be aware if an engineer attends site and the fault is located with internal wiring/equipment a call out charge is applied, anything on the Openreach network will be repaired free of charge.

Question 2

Noise on your line / No Dial Tone

Ervina Sokoli · Accepted Answer

If there is no dial tone or noise on your line, please try the following steps;n1. Check your setupnCheck your cables and make sure everything is connected properly. Your phone cable should be either plugged directly into your master socket, or plugged into the phone port on a microfilter. n2. Check no phones are off the hooknMake sure none of your phones are off the hook. If you use a cordless phone, press the end call button.n3. Try using a different phonenTry using a different phone that you know works, preferably one that isn’t cordless. If the other phone works on your line, you know there’s a problem with your original handset.n4. Check for faulty devicesnIf you’ve recently added or changed any devices (like other phones, a router or a TV set-top box), unplug everything. Now test the phone again. If it works, try adding each device back in, one at a time. Test your phone each time you add something back in. This will tell you which device (if any) is causing the problem. If you find something is faulty, you may need to replace it.n5. Try the test socketnYour test socket is located inside your master socket and is the point where the internal wiring connects to the phone line outside. By plugging into your test socket, you bypass all the internal wiring, this makes it the ideal point to test your internal wiring for faults. If your master socket has a removable faceplate then it contains a test socket. You can tell if the faceplate is removable if it has a split in the middle with a screw in each side.nnIf you’re still experiencing issues after following our guides, we may need to do some line tests and send an engineer to help you.nPlease be aware if an engineer attends site and the fault is located with internal wiring/equipment a call out charge is applied, anything on the Openreach network will be repaired free of charge.