Question 1

Unable to make outbound calls

Ervina Sokoli · Accepted Answer

If you are unable to make outbound calls, first of all, check to see if you have a dial tone, if not please refer to our 'no dial tone guide'.nnIf there is a dial tone, but you can’t make outbound calls, try calling alternative destinations to ensure the fault is not with the area you are calling or with the recipient’s service. If you are still unable to make outbound calls to other destinations, please gather the information below and then call one of our first line incident management specialists on 0344 880 7777.nnInformation to prepare for the call:n1. Affected telephone number: (if you are unsure of the number, you can learn how to check the line number here)n2. What happens when you dial out? do you get a message or tone or another symptom: n3. Please make a call to three different destinations (without any prefix), and provide the number and the time called belownnPlease confirm your account number and contact details:nContact name:nAccount number:nContact phone:nContact email:nContact mobile

Question 2

Unable to make outbound calls

Ervina Sokoli · Accepted Answer

If you are unable to make outbound calls, first of all, check to see if you have a dial tone, if not please refer to our 'no dial tone guide'.nnIf there is a dial tone, but you can’t make outbound calls, try calling alternative destinations to ensure the fault is not with the area you are calling or with the recipient’s service. If you are still unable to make outbound calls to other destinations, please gather the information below and then call one of our first line incident management specialists on 0344 880 7777.nnInformation to prepare for the call:n1. Affected telephone number: (if you are unsure of the number, you can learn how to check the line number here)n2. What happens when you dial out? do you get a message or tone or another symptom: n3. Please make a call to three different destinations (without any prefix), and provide the number and the time called belownnPlease confirm your account number and contact details:nContact name:nAccount number:nContact phone:nContact email:nContact mobile