Question 1

What are Hunt Groups?

Ervina Sokoli · Accepted Answer

Hunt groups, also known as call groups or ring groups, are a feature commonly found in phone systems, including VoIP (Voice over Internet Protocol) and cloud voice systems. A hunt group is a way to distribute incoming calls to a specific group of users or extensions within an organization. Here's how hunt groups typically work:n- Group Formation: A hunt group consists of a predefined set of users or extensions who are members of the group. These users can be part of a particular department, team, or have a specific role within your business.n- Call Distribution: When an incoming call arrives, the hunt group determines how to distribute the call among the group members. There are several methods of call distribution used in hunt groups:n---- Simultaneous Ring: The incoming call rings all the members of the hunt group simultaneously. The first member to answer the call handles it, and the other members' phones stop ringing.n---- Sequential Ring: The incoming call rings the members of the hunt group in a predefined order. If the first member doesn't answer, the call is automatically forwarded to the next member in line until someone answers.n---- Circular Hunt: The incoming call is distributed to the members of the hunt group in a circular pattern. For each new call, the distribution starts from the next available member in the sequence.n---- Uniform Hunt: The incoming call is distributed to the member who has been idle for the longest time. This ensures that each member of the hunt group receives a relatively equal number of calls.n- Call Handling: When a member of the hunt group receives an incoming call, they can answer it, transfer it to another extension, or let it go to voicemail if necessary. The call handling process depends on the individual member's availability, skills, or responsibilities within the group.n- Overflow and Failover: Hunt groups can also be configured with overflow and failover options. If all members of the hunt group are busy or unavailable, the system can be set to redirect the call to a different destination, such as another hunt group, voicemail, or an external number.

Question 2

What are Hunt Groups?

Ervina Sokoli · Accepted Answer

Hunt groups, also known as call groups or ring groups, are a feature commonly found in phone systems, including VoIP (Voice over Internet Protocol) and cloud voice systems. A hunt group is a way to distribute incoming calls to a specific group of users or extensions within an organization. Here's how hunt groups typically work:n- Group Formation: A hunt group consists of a predefined set of users or extensions who are members of the group. These users can be part of a particular department, team, or have a specific role within your business.n- Call Distribution: When an incoming call arrives, the hunt group determines how to distribute the call among the group members. There are several methods of call distribution used in hunt groups:n---- Simultaneous Ring: The incoming call rings all the members of the hunt group simultaneously. The first member to answer the call handles it, and the other members' phones stop ringing.n---- Sequential Ring: The incoming call rings the members of the hunt group in a predefined order. If the first member doesn't answer, the call is automatically forwarded to the next member in line until someone answers.n---- Circular Hunt: The incoming call is distributed to the members of the hunt group in a circular pattern. For each new call, the distribution starts from the next available member in the sequence.n---- Uniform Hunt: The incoming call is distributed to the member who has been idle for the longest time. This ensures that each member of the hunt group receives a relatively equal number of calls.n- Call Handling: When a member of the hunt group receives an incoming call, they can answer it, transfer it to another extension, or let it go to voicemail if necessary. The call handling process depends on the individual member's availability, skills, or responsibilities within the group.n- Overflow and Failover: Hunt groups can also be configured with overflow and failover options. If all members of the hunt group are busy or unavailable, the system can be set to redirect the call to a different destination, such as another hunt group, voicemail, or an external number.