Question 1

Will VoIP / Cloud Voice affect call quality?

Ervina Sokoli · Accepted Answer

Call quality on Cloud Voice is already better than traditional phone calls (see HD calling), and as the internet and digital technology continue to advance, they’ll just keep getting better and better.nnVoIP technology has improved significantly over the years, however there are still considerations to keep in mind to ensure a good call quality experience. Here are some factors that can affect VoIP call quality:n- Internet Connection: A stable and reliable internet connection is crucial for good VoIP call quality. Both the upload and download speeds of your internet connection should meet the requirements of your VoIP service provider. High-speed broadband connections, such as fiber or cable, are generally recommended for optimal performance.n- Bandwidth: Sufficient bandwidth is necessary to accommodate the voice data packets of your VoIP calls. If your internet connection is shared with other bandwidth-intensive activities, such as file downloads or video streaming, it can affect call quality. Make sure you have enough available bandwidth to support VoIP traffic.n- Network Congestion: Network congestion occurs when there is heavy internet traffic or limited network resources. It can lead to packet loss, latency, and jitter, all of which can impact call quality. Onebill can help you create traffic management mechanisms to prioritise voice over data to help mitigate the effects of network congestion.n- Hardware and Equipment: The quality of your VoIP hardware, such as IP phones or headsets, can influence call quality. Investing in high-quality hardware designed for VoIP can improve audio clarity and reduce background noise. Additionally, using a wired Ethernet connection instead of Wi-Fi can help minimise potential interference and ensure a stable connection.

Question 2

Will VoIP / Cloud Voice affect call quality?

Ervina Sokoli · Accepted Answer

Call quality on Cloud Voice is already better than traditional phone calls (see HD calling), and as the internet and digital technology continue to advance, they’ll just keep getting better and better.nnVoIP technology has improved significantly over the years, however there are still considerations to keep in mind to ensure a good call quality experience. Here are some factors that can affect VoIP call quality:n- Internet Connection: A stable and reliable internet connection is crucial for good VoIP call quality. Both the upload and download speeds of your internet connection should meet the requirements of your VoIP service provider. High-speed broadband connections, such as fiber or cable, are generally recommended for optimal performance.n- Bandwidth: Sufficient bandwidth is necessary to accommodate the voice data packets of your VoIP calls. If your internet connection is shared with other bandwidth-intensive activities, such as file downloads or video streaming, it can affect call quality. Make sure you have enough available bandwidth to support VoIP traffic.n- Network Congestion: Network congestion occurs when there is heavy internet traffic or limited network resources. It can lead to packet loss, latency, and jitter, all of which can impact call quality. Onebill can help you create traffic management mechanisms to prioritise voice over data to help mitigate the effects of network congestion.n- Hardware and Equipment: The quality of your VoIP hardware, such as IP phones or headsets, can influence call quality. Investing in high-quality hardware designed for VoIP can improve audio clarity and reduce background noise. Additionally, using a wired Ethernet connection instead of Wi-Fi can help minimise potential interference and ensure a stable connection.