We know that most of this industry jargon can get a little hard to understand and it’s more than you want or need to know šŸ™‚

1. What’s changing?

Traditional telephone services, as we’ve known them, are getting a significant upgrade scheduled for 2025. What’s on the horizon? Well, every business across the country will make the exciting transition to digital IP-based phone lines (Internet Protocol). This upgrade empowers voice calls to flow seamlessly over an internet connection. It’s a tech-savvy leap into the future for businesses like yours!

2. Do I need to make this switch?

Most of our trusty landline users, from small micro-businesses and nimble SMEs to mighty corporate giants, are all part of this exciting transformation. Currently, approximately 40% of small businesses are still in the traditional phone zone. That means a lot of exciting changes are on the horizon in the coming years.

3. Why is it happening?

Traditional phone lines, with a history spanning over a century, have provided enduring service. However, they have exhibited susceptibility to technical issues and lack the capacity to support the high-speed broadband requirements of contemporary technologies.

In contrast, modern fibre-based digital systems have evolved significantly, offering enhanced flexibility and functionality, surpassing the capabilities of traditional services. Even the most rudimentary IP systems empower businesses to manage phone calls across multiple devices, add users as needed, and seamlessly integrate with applications such as video calls and collaboration tools. These digital systems, hosted in the cloud, facilitate remote access and the management of systems and calls from virtually any location with an internet connection, presenting a formidable solution for businesses.

4. Can I opt-out of the switch?

You might be wondering if you can opt out of this change. Well, the UK’s largest phone network operator, Openreach, has made a significant announcement. They’re discontinuing traditional phone lines by 2025, and it’s highly probable that other operators will follow suit. But here’s the thing – you won’t want to be left behind anyway. Digital systems can give even the coziest small business a substantial leap forward in terms of enhanced flexibility and functionality. It’s an opportunity you won’t want to miss.

5. Can I keep my existing phone numbers?

Absolutely, the beauty of the transition to digital is that you can keep your existing phone numbers. Though, if you currently possess a multitude of numbers, you might discover that you don’t require all of them. Here’s where it gets interesting: with digital systems, you have the power to use the same number on multiple devices. So, when your valuable customers give your office a ring, you can pick up the call from wherever you happen to be. It’s all about staying seamlessly connected.

6. Will I need to get a new phone?

Potentially, the necessity for new phones is contingent upon the type of handset you currently possess. However, rest assured, we’re here to assist you every step of the way. Handsets must align with digital services, or as an alternative, you might be able to utilize an adapter on your existing phone to facilitate the transition. The process, though it might sound intricate, is surprisingly straightforward – you simply plug the IP phone into your digital system, and you’ll be primed to make and receive calls with ease.

7. Will switching to a digital system cost more?

No, in-fact, the switch can be a cost-saving endeavor for your business. The flexibility and functionality inherent in a digital system can yield significant cost reductions. Picture this: with a mere click of a mouse, you can effortlessly add or remove phone numbers and users. What’s more, upgrades are seamlessly performed remotely, ensuring you perpetually enjoy the latest features and updates. It’s a win-win for both efficiency and your budget.

8. Does the switch only apply to phones?

That’s correct. The transition away from the traditional network encompasses more than just phones. It will also have an impact on various pieces of technology that rely on conventional phone lines. These may include emergency phones in lifts, panic alarms, door-entry systems, CCTV, and EPOS payment terminals. If your business employs any of these, it’s essential to ensure their seamless integration into your digital system. Safety and convenience remain at the core of this shift.

9. Will a digital system be secure and reliable?

Absolutely, your phone network’s security is a top priority. It will be safeguarded by the very same security measures that currently shield your internet network – including robust firewalls, encryption, and rigorous authentication protocols. What’s more, you’ll find that phone lines connecting over the internet are remarkably reliable, often outperforming traditional phone lines. It’s all about ensuring a secure and dependable communication network for your business.

10. Iā€™m only a small business, is switching still suitable for me?

Yes ā€“ you can make the switch with a single digital line and then easily add more phones or users as your business grows.

11. Do I need to wait until 2025 before switching?

Absolutely not! Waiting until 2025 is not necessary at all. In fact, you can embark on this exciting journey right away. The sooner you embrace the change, the sooner you can harness the enhanced flexibility and functionality that a digital system can bring to your business. And let’s not forget the potential cost savings waiting just around the corner. It’s a win-win situation, and there’s no need to delay reaping the benefits.

12. Where can I go for help?

Onebill has had the pleasure of assisting thousands of businesses just like yours in successfully transitioning to the digital realm, and we’re here, ready to extend that same helping hand to you. Our Cloud Voice IP digital system is purpose-built with small businesses in mind, enabling you to fully leverage this fantastic opportunity to upgrade your communication systems. All it takes is a simple phone call to 0344 880 7777, and we’ll take it from there. We’re excited to accompany you on this journey towards a brighter, more connected future.