Unlike traditional PSTN landlines that require expensive hardware installations and maintenance, digital voice phone services operate through cloud-based platforms.
This eliminates the need for physical infrastructure, reducing upfront costs and ongoing expenses. Additionally, international calls and long-distance communications are often free or much more affordable with hosted voice services.
Cloud voice services are highly scalable, allowing businesses to easily add or remove phone lines as needed.
Whether you are expanding your workforce or downsizing, you can effortlessly adjust the number of lines without the hassle of installing new phone systems or dealing with complex configurations.
With a hosted voice service, employees can make and receive calls from anywhere with an internet connection.
This flexibility enables remote working, as calls can be forwarded to mobile devices or laptops, ensuring seamless communication regardless of location. It also allows businesses to set up virtual offices and connect multiple branches under a unified phone system.
Cloud voice services offer a range of advanced features that enhance communication and productivity.
These may include voicemail-to-email transcription, call recording, auto-attendant, call routing, conference calling, and integration with other collaboration tools like CRM systems. Such features streamline communication processes and improve overall efficiency.
Digital voice services are designed with redundancy in mind, ensuring high availability and minimal downtime.
Providers often have redundant data centers and backup systems in place, protecting against service disruptions. This reliability is particularly crucial for businesses that heavily rely on phone communications for their operations.
In the event of a power outage or natural disaster, cloud voice services remain accessible.
Calls can be automatically rerouted to alternative numbers or mobile devices, allowing businesses to maintain communication even during challenging circumstances. This feature ensures continuity and minimises disruptions to customer service.
Digital voice services can be integrated with other communication tools, such as instant messaging, video conferencing, and email.
This integration streamlines communication channels, allowing employees to switch seamlessly between different modes of communication and collaborate more effectively.
Hosted or cloud voice services provide businesses with professional phone features, such as auto-attendants and customized greetings.
These features create a polished and professional image, enhancing customer perception and trust in your organisation.